The shipping cost appears on every item listing. Buyer pays shipping cost.

PREPARATION TIME
The needed time to prepare an order may vary depending on the item that needs to be knitted. Some products can be ready for shipment in 3 days, and some others can take up to 3 weeks. See each item description for more information.


ESTIMATED DELIVERY TIMES
Spain: 2 to 5 working days.
European Union: 2 - 6 working days.
Europe (non EU): 3 - 10 working days.
Rest of the world: 5 - 28 days working days.

I will do my best to meet deadlines on ESTIMATED DELIVERY TIMES, unfortunately I can not guarantee them, because sometimes the products may be held at customs in countries outside the European Union.


TAXES AND CUSTOMS DUTIES
The customer must pay the corresponding import taxes charged by customs. Those taxes depend on the import rules of the country shipment will be received at. Please contact your customs office for more information. I am not responsible for delays due to customs procedures.

If the customer does not withdraw the order once it is in the customs office, I will charge the expenses incurred for the return of the product to me. All these expenses will be deducted from the amount of the refund of your purchase.

------------------------------------------------------------------------------------------------------


CHANGES / REFUNDS
Due to the fact that almost all garments are made to order and / or personalized, returns or exchange are not accepted.
All garments are handmde so I have very high quality standards. However, note that precisely because of being handcrafted, garments may have small alterations result of manual labor.


WITHDRAWAL
Due to the nature of items, unless it was damaged or defective, I do not accept the refund of:
* Custom-made and made to order products.
* Underwear


In any other cases:
* CONDITIONS
: You have the right to withdrawal the contract without justification. The withdrawal period will expire after 14 days from the day on which you or a third party you nominated and who is not the carrier, received the goods.
You right to withdraw is subject to the following conditions:
- The garments must be returned intact, without having been used or damaged.
- Garments must keep the label attached to the garment as when received.
- The garments are returned in their original packaging and in the conditions in which it was received, or alternatively, packaged so that their safety is guaranteed during the journey.
- The garments of the same order must be returned together. Returns of the same order sent separately will not be accepted.

* COST:
The customer will pay the shipping costs of the products to be returned, as well as the corresponding customs charges.

* PROCESS:
In order to exercise the right of withdrawal, you must inform (ALICIA GONZALEZ LOPEZ, C/CAMPOAMOR 43- 08907 L'Hospitalet de Llobregat, E-MAIL: the.odd.one.out.design [!at] gmail.com) of your decision to withdraw from the contract by an unequivocal statement (eg a letter sent by mail or email) before the deadline mentioned (14 days from the goods arrival). To do this, you can use the form that ETSY provides on the following link:
http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

* REFUND:
Unless one of the conditions stated above (CONDITIONS) are not complish, I will refund all the money received from your purchase within 14 days from the date I receive the garments. Reimbursement will be made by the same payment method as it was paid